This policy explains how Velvet Moon Alchemy handles personal information when you browse our store, create an account, place an order, or contact us.
Information we collect
Depending on how you use the store, we may collect your name, email address, delivery and billing details, account details, order and payment-status information, customer-service messages, and technical information needed to operate and secure the website. Payment card details are handled by the payment provider and are not stored in full by Velvet Moon Alchemy.
How we use information
We use this information to provide the store, process and fulfil orders, communicate about orders or support requests, maintain customer accounts, prevent fraud or misuse, protect the website, and comply with applicable record-keeping obligations. We use optional analytics or marketing technologies only according to the choices made through our cookie preferences.
When information is shared
We share only the information needed for a service provider to perform its role, such as payment processing, order fulfilment and delivery, email delivery, website hosting, security, and content delivery. Our chosen card-payment provider is Stripe when payment processing is enabled at checkout. We may also disclose information where required to comply with law, enforce our terms, or protect rights and safety.
Retention
We keep order, account, support, and operational records for as long as reasonably needed to provide the service, meet legal or tax obligations, resolve disputes, and maintain security. The appropriate period depends on the record and the purpose for which it was collected.
Your choices and requests
Depending on where you live, you may have rights to request access, correction, deletion, or other information about personal data we hold about you. To make a privacy request or ask a question, email [email protected]. We may need to verify your identity before acting on a request.
Policy updates
We may update this policy when our practices or legal obligations change. The current version is posted on this page with its last-updated date.
Last updated: July 27, 2026.