If something is not right with your order, please contact us before sending anything back so that we can give you the correct next step.
- Return-request window
- Within 14 days after delivery.
- Change-of-mind condition
- Unlit, unused, and in original packaging.
- Damage or wrong item report
- Email photos within 7 days after delivery.
- Approved refund timing
- Within 5 business days after the return is received and approved.
Starting a return
Email [email protected] within 14 days after delivery with your order number and the reason for your request. Do not send an item back until we have replied with return instructions and the applicable return address.
Change-of-mind returns
We may accept a change-of-mind return when the candle is unlit, unused, and returned in its original packaging. The buyer is responsible for return shipping costs for an approved change-of-mind return.
Damaged, defective, or incorrect items
If your order arrives damaged in transit, defective, or incorrect, email us within 7 days after delivery with your order number and clear photos of the item, packaging, and shipping label. When we confirm a transit-damage or fulfilment error claim, Velvet Moon Alchemy will provide the appropriate resolution and cover eligible return shipping costs.
Other concerns
If your situation is not covered above, please contact us. We will review it with you case by case; this does not guarantee that a return or refund can be approved.
Refunds
After an approved return is received and inspected, we issue the eligible refund to the original payment method within 5 business days. Your payment provider may take additional time to post the refund.
Last updated: July 27, 2026.