Questions about an order, a product, delivery, or a return? Our customer-care team is here to help.
Velvet Moon Alchemy
Emailsupport@velvetmoonalchemy.com
Support hoursMonday–Friday, 9 AM–5 PM PT
How to reach us
Email [email protected] with your name, order number (if you have one), and a short description of how we can help. Please attach clear photos when reporting a damaged or incorrect item.
Support hours
Monday–Friday, 9 AM–5 PM Pacific Time. Messages sent outside these hours are reviewed on the next business day.
Last updated: July 27, 2026.